Effective date: 2/15/2023
At Pool Hero, we value your privacy and want you to be informed about how we collect, use, and share your personal information. We take the protection of your data seriously and encourage you to read our Privacy Policy carefully. By using or accessing our Services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you consent to our collection, use, and sharing of your information in the following ways.
Please note that your use of Pool Hero’s Services is always subject to our Terms of Use, which incorporates this Privacy Policy. If any terms in this Policy are unclear, please refer to the definitions provided in the Terms of Use: https://poolhero.co/terms.
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At Pool Hero, we collect and use Personal Information that we receive when you use our Services. However, this Privacy Policy does not apply to companies or people that we do not own or control. We collect various types of Personal Information, as explained in more detail below, to personalize and improve our Services, and fulfill your requests for products and services. We also use this information to analyze how you use our Services and to allow you to create a user account and profile, and to contact and be contacted by other users. In some cases, we may share this information with third parties, but only as described below.
We want to remind you that, as stated in our Terms of Use https://poolhero.co/terms, we do not knowingly collect Personal Information from anyone under 13 years of age. If you are under 13, please do not provide us with any Personal Information or attempt to register for our Services. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete that information as soon as possible. If you suspect that a child under 13 has provided us with Personal Information, please contact us at support@poolhero.co.
We strive to enhance our Services continually, which may require us to update this Privacy Policy periodically. However, we will notify you of any changes by posting a notice on the https://poolhero.co/ website, sending you an email, or using other methods. Please note that if you opt-out of receiving legal notice emails from us (or you haven’t provided us with your email address), the legal notices will still apply to your use of the Services, and you are responsible for reviewing and understanding them. By using the Services after any Privacy Policy changes have been posted, you agree to the updated policy. Any Personal Information we collect will be governed by the Privacy Policy in effect at the time we use such information.
If you knowingly provide us with information during the registration process or through your account settings, we will store and use that information as described in this Privacy Policy. This information may include Personal Information, such as your name, email address, property address, phone number, and third-party account credentials (such as Facebook log-in credentials), and may also include a photo that you choose to associate with your account. If you provide us with third-party account credentials or sign in to our Services through a third-party site or service, certain information from those accounts (such as your friends on Facebook) may be transmitted to us and will also be subject to this Privacy Policy. Some information may be required to register with us or to use certain features of our Services. Credit card information you provide will not be stored by us, but will be stored and used by our third-party payment processor to process your Provider Charges. Additional information about our third-party service providers is provided in the “Agents” section below.
We may communicate with you via email or text messages for administrative and/or promotional purposes if you have given us your email address or mobile phone number. By using our Services, you consent to receiving such messages from us, but you can indicate your preference not to receive them by emailing us at support@poolhero.co. We may also use data that we automatically collect about you whenever you interact with our Services, such as your IP address, geolocation data, device identification, cookie information, browser or device type, and the page or feature you requested. We use cookies, including those provided by Google Analytics, to collect and store this information. If you click on a link to a third-party website or service, that third party may also place cookies on your browser or device. We use this data to personalize and improve our Services and to better understand how users interact with them. However, please be aware that third-party cookies may continue to track your activities online even after you leave our Services.
When you use our Services, we gather and store information from your browser or device on our server logs. This information may include your IP address, geolocation data, device identification, cookie information, and the type of browser or device you’re using to access our Services, as well as the page or feature you requested. We use cookies to identify your browser or device and monitor how and when you use our Services. We work with Google Analytics to collect and manage this information and cookies. For more information on Google Analytics, please visit Google Partners Policy. You may be able to adjust your browser or device settings to limit or block cookie acceptance, but this could prevent you from using certain features on our Services.
If you follow a link to a third-party website or service, they may also send cookies to your browser or device. Please be aware that we are not responsible for the privacy policies or practices of third parties, and our Privacy Policy does not cover their use of cookies. Third-party cookies may continue to track your online activity even after you leave our Services, and they may not honor “Do Not Track” requests you have set up on your browser or device.
We may use the data we collect to create customized content based on your usage patterns and improve our Services. For example, this data can help us determine how often people use certain features of our Services, which we can then use to make our Services more engaging for more users.
At Pool Hero, we are committed to protecting your Personal Information and we do not rent or sell your personally identifiable data to anyone. However, we may share your Personal Information with certain third parties in the following ways:
De-Identified Information: We may de-identify your Personal Information and share this information with our partners. We may also provide aggregate usage data to our partners, who may use this information to improve your online experience. However, we will not disclose aggregate usage or de-identified data to a partner in a way that would allow them to identify you as an individual.
Agents: We may share your information with other companies and individuals who perform tasks on our behalf, but they are only permitted to use this information to assist us in providing our services.
Information for Providers and Customers: If you are a Customer or Provider, certain relevant information needed for the Provider Service will be shared with the Provider or Customer.
User Profiles and Submissions: Your user profile information, including your name, location, and any video or image content you have uploaded, may be displayed to other users to facilitate interaction within the Services. Please note that any Personal Information or content you disclose online becomes publicly available and can be collected and used by anyone.
Referrals: If you use our referral promotions, we may send a one-time email or text message to your designated recipient inviting them to use our Services. We also allow you to use the “mail-to-a-friend” feature, in which case your email address may be included in the communication sent to your friend.
Business Transfers: We may share and/or transfer customer information in connection with the evaluation of and entry into business transactions. Personal Information may also be transferred to a third party in the event of an acquisition, bankruptcy, or change of control.
Protection of Pool Hero and Others: We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with the law or protect the rights, property, or safety of Pool Hero, our employees, our users, or others.
To safeguard your privacy and security, your account is password-protected. If you use a third-party site or service to access your account, you may have different sign-on protections. To prevent unauthorized access to your Personal Information, it is essential to choose a strong password and limit access to your computer or device by signing out when you are done accessing your account.
We make every effort to protect the privacy of your account and other Personal Information that we keep in our records, but we cannot guarantee absolute security. Various factors like unauthorized entry or use, hardware or software failure, or other factors may compromise the security of your information at any time.
You can access certain information you have given to us through your account settings, and in certain cases, you can modify or delete it. This information includes your name and password, email address, property location, property details, credit card information, and any images you have uploaded, including those of your property and/or your profile image.
The details you can access, alter, or erase may vary as the Services change. If you have any inquiries regarding viewing or updating your information stored with us, you may contact us at support@poolhero.co.
While you have the option to not disclose information to us, please note that certain information may be necessary to register for our Services or use some of our features. As described earlier, you may access, edit, or delete certain information through your account settings, but please be aware that we may retain a copy of unrevised information in our records when you make updates. If you wish to delete your account, please contact us at support@poolhero.co, but please note that some information may remain in our records even after deletion. Additionally, we may use aggregate data derived from your Personal Information, but in a way that does not personally identify you
If you have any inquiries or issues concerning our privacy policies, please send a comprehensive message to support@poolhero.co, and we will make an effort to address and resolve your concerns.
